Home » Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

At ScribeRiver UK, our utmost priority is to ensure that our clients are satisfied with the services we provide. We believe in transparency and fairness, and our refund and return policy reflects that belief.

1. Digital Services:

Given the nature of digital services, they cannot be “returned”. However, we understand that there might be occasions when you are not completely satisfied with the work delivered.

  • Revisions: If you’re not satisfied with the service provided, please get in touch within 7 days of receiving the work. We’ll do our utmost to make revisions based on your feedback.
  • Refunds: If after revisions you’re still not satisfied, you can apply for a refund for that specific task. Refund requests should be made within 7 days of the original service delivery date.

2. Subscription Services:

Our subscription services operate on a monthly basis. If you wish to cancel, you can do so at any time.

  • Cancellations: You can cancel your subscription anytime. The cancellation will come into effect from the next billing cycle.
  • Refunds: If you’ve been billed and will not use any of our services within that month, you may be eligible for a pause of services/full refund for that month. Please reach out to us within 7 days of being billed.

3. Physical Products (if applicable):

If ScribeRiver UK offers physical products:

  • Returns: Products can be returned within 30 days of purchase, provided they are in their original condition. Return shipping costs will be borne by the customer.
  • Refunds: Once we receive the returned product and verify its condition, a full refund will be initiated. Please allow 7-10 business days for the amount to reflect in your account.

4. Custom Projects:

For custom projects like website builds or larger assignments:

  • Deposits: All custom projects require an upfront deposit which is non-refundable, to cover initial administrative and design costs.
  • Refunds: If you’re not satisfied with the progress or the final result, the remaining balance (after the deposit) can be negotiated based on the work already completed.

5. How to Initiate a Return or Refund:

  1. Reach out to our support team via our contact page.
  2. Provide all necessary details regarding the service or product.
  3. Our team will guide you through the process.

6. Exclusions:

Refunds or returns will not be processed if:

  • The client delays communication or doesn’t provide necessary resources for task completion.
  • The dissatisfaction is based on preferences not communicated at the project’s start.

We encourage all our clients to read and understand our refund and returns policy. If you have any queries or concerns, please don’t hesitate to contact us. We’re always here to help.